Refund Policy

Refund Policy

At SD RC Print, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds will be granted.

1. Eligibility for Refunds

Refunds will be considered under the following circumstances:

• The product is defective or damaged upon receipt.
• The product does not match the description provided on our website.
• The order was cancelled before it was processed or shipped.

2. Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer support team at support@sdrcprint.com within 7 days of receiving your order.
2. Provide your order number, a detailed description of the issue, and any relevant photographs.
3. Our team will review your request and, if approved, provide instructions for returning the product.
4. Once we receive the returned product and confirm its condition, we will process your refund.

3. Refund Method

Refunds will be issued using the same payment method used for the original purchase. Please allow 7-10 business days for the refund to be processed and reflected in your account.

4. Non-Refundable Items

The following items are non-refundable:

• Custom-made or personalized products.
• Products that have been used or altered.
• Shipping and handling fees.

5. Exchanges

If you wish to exchange a product, please contact our customer support team. Exchanges are subject to availability and may incur additional shipping fees.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@sdrcprint.com.